Refund & Returns Policy

Last updated: [Insert Date]

Thank you for ordering from No.1 Record Sleeves. We create personalised, made-to-order vinyl sleeves and accessories. As each item is custom printed using artwork supplied by the customer, our returns and refund terms differ from standard retail purchases.

Personalised Items

Because your item is custom-made to your specification, we cannot accept returns or provide refunds unless:

  • The item is damaged or defective

  • We made an error during production or printing

  • The product you received does not match the approved design

This is in accordance with UK consumer law for personalised goods.

If There Is a Problem With Your Order

If your order arrives damaged, faulty, or incorrectly printed, please contact us within 7 days of delivery at [email protected].

Please include your order number, a description of the issue, and clear images of the item and packaging.
We will investigate and, where appropriate, arrange a replacement or refund. If a return is required for inspection, we will cover return postage.

Non-Personalised Items

If we offer non-custom accessories or merchandise, you may return these within 14 days of delivery providing they are unused and in their original packaging. Return postage is the responsibility of the customer unless the item is faulty or incorrect.

Customer Artwork Responsibility

By uploading artwork to our website, you confirm that you either own the rights to the content or have permission to use it.

We cannot provide refunds or accept returns due to:

  • Low-resolution or unsuitable artwork supplied by the customer

  • Spelling, design, or content errors within customer-submitted artwork

  • Artwork that does not follow our template specifications

We review artwork where possible, but final responsibility for content rests with the customer.

Delivery Issues

If an item is lost or arrives damaged in transit, please contact us within 7 days of the delivery date or notification. We will work with you to resolve the matter promptly.

Refund Timeframe

If a refund is approved, it will be issued to your original payment method within 5–10 business days.

Cancellations

Because production begins quickly, cancellation requests must be made within 1 hour of placing an order. After this time, we may not be able to cancel your order.

Contact Us

If you have any questions about this policy, please contact:

Email: [email protected]

We are here to help and want you to be happy with your order.

Legal Notes

This policy does not affect your legal rights under the Consumer Rights Act 2015 and UK consumer protection law.